Welcome to Seguin Chevrolet

My experience with Seguin Chevrolet's service department has been one of the most frustrating dealership experiences I've ever had, and it raises one simple question: I scheduled an appointment and dropped my vehicle off for two concerns: a failed backup camera and a possible exhaust leak. When I arrived, I was told the repair could take 2–3 days, which I understood. My expectation was that a scheduled appointment meant the vehicle would at least be diagnosed promptly. By Wednesday, I had received no updates, so I called the service department myself. I was told the technician believed my backup camera had failed because of my aftermarket rear diffuser. That explanation made absolutely no sense. The diffuser is simply attached over the factory bumper with 3M tape—the bumper has never been removed—making it highly unlikely to have anything to do with the camera failure. Based on that explanation, it was obvious to me that a thorough inspection had not been performed. I asked my service advisor to have the car ready the following morning because I intended to take it elsewhere. Ironically, about 15 minutes later, I received another call stating that the shop manager had reviewed the situation, instructed the team to disregard the technician's initial assessment, and assured me the vehicle would be properly looked at. I was promised an update on Thursday. Thursday came and went—no call. On Friday, I once again had to call the dealership myself. This time I was told the vehicle had not been inspected because there was only one lift capable of accommodating my car. While I understand that diagnosing an exhaust leak may require a lift, I'm still trying to understand why a failed backup camera would prevent any progress from being made. The lack of communication continued. I finally picked up my vehicle on Friday, July 10, after it had been sitting at the dealership for nearly two full weeks. Unfortunately, the disappointment didn't end there. When my car was brought around, I immediately noticed that the white leather driver's seat was covered with grease and oil, apparently transferred from the mechanic's clothing. There was no attempt to clean it, until i brought it up to my service advisor. Anyone who owns a vehicle with white leather knows how unacceptable this is. To make matters worse, my $50 key fob cover had been disassembled, and the screws that held it together were missing. No one mentioned that it had been taken apart. No one explained why it was necessary. And to top it all off, the very reasons I brought the vehicle in were never resolved. After nearly two weeks at the dealership, my backup camera still doesn't work, and the possible exhaust leak remains. After all the delays, excuses, missed callbacks, changing explanations, and inconvenience, I left with the exact same issues I arrived with—plus a grease-stained driver's seat and damaged key fob cover. The repairs themselves are only part of the issue. What was most disappointing was the complete lack of communication, attention to detail, and respect for my property. Throughout this experience, I had to initiate nearly every conversation. Promised callbacks never came. Diagnoses changed. Excuses changed. My vehicle sat for almost two weeks. It was returned dirty inside, personal property was damaged, and none of the original concerns were corrected. This isn't the level of service customers expect when they trust a dealership with their vehicle—especially one that advertises professional service. Customer service isn't just about fixing cars. It's about communication, accountability, craftsmanship, and returning a customer's vehicle in the same—or better—condition than when it arrived. Unfortunately, my experience with Seguin Chevrolet reflected the exact opposite. Nearly two weeks without meaningful communication, an incorrect initial diagnosis, damage to my vehicle's interior.

It was a good experience all around. Ace was especially helpful and easy to work with.

Seguin Chevrolet is peerless! The Harper Family are wonderful, kind, honest, human beings who ensure everyone who worked there has the same make-up and high standards. They treat employees like respected family members and get the very best, cheerful effort from everyone whatever their job may be. Seguin Chevrolet must be your national model. If they aren't, they should be! I live in Austin and was their customer, followed them to Seguin, and if they were to relocate to Timbuktu, I would go there too. I have never worked with another dealership like this whose word is their bond no matter what and go far, far above and beyond to take care of their customers and all who enter their door. You feel like family. Bet you don't hear that very often. I call things as I see them, and this is crystal clear, hands down your top dealership anywhere. Thank you for the opportunity to express my deepest appreciation. Bettie Peebles Beckworth Seguin customer for life.

I love it easy truck comfortable drive truck strong run smooth thank you pleasure lot room

The customer service was great. They ordered special oil for my car and my wait time was not that long. I will definitely return.

Seguin Chevrolet is a good dealership, efficient with time and give quality parts for repairs.

It was ok. I had ask them to check the breaks but when I checked in a guy told me that yeah the brakes on the new cars are more metal. So am I supposed to drive around with squeaky brakes.

I just want to say that Seguin Chevrolet really stepped up. I had an issue that kept springing up and they didn’t give up and corrected the issue. They went above and beyond to take care of me and I am glad to recommend them for service. From Mr. Koehler the Service Director, Gregory Howard the Service Writer and all the staff I appreciate all you did for me. You showed that you will do whatever it takes to get the job done right. Thank you for proving that there are good dealerships out there.

I liked the quick waiting time for changing the oil while I waited. Great customer service

Not only did everyone involved take their time to assist me and explain in detail the buying and trade in process, but they did it multiple times to ensure that I understood. They were patient and knowledgeable in every aspect. You always feel like family when buying from Seguin Chevrolet!

Dustin was good during the initial sale. Disappointed in no follow up on missing key fob. I like that finance did not push the extras. Explained them and let me decide.

Started in a bad note but Diana was able to fix every issue with professionalism and did a great follow up

I arrived a few minutes early, was greeted promptly. I was there for less than an hour

They are professional and ready to help. I will continue to go to this dealership

It was great customer service. I didn't get the gentleman's name, but he was very friendly and helpful.